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REDRESSAL OF COMPLAINTS E-Mail: inspctrl@bol.net.in In case of any complaint, the matter may be brought to the notice of the concerned Manager for its immediate redressal. If the complaint is not redressed, the matter can be taken up with the Regional Manager/Zonal Manager concerned. 15th of every month (next day in case of holiday), customer can meet the Branch Manager/Higher Authorities in their office without prior appointment. If the complainant still feels unsatisfied with Zonal Office, he can address his complaint to the bank's Nodal Officer designated to deal with customers' complaints/grievances giving full details of the case to : The General Manager, In addition to the above, a system of Chief Host has been introduced at every Zonal Manager's office. A complaint may be conveyed to the Chief Host on telephone, who will get the same redressed.After exhausting all the above machinery/channel, if the customer is not satisfied, he may write to Chairman and Managing Director and even after this, not satisfied he is free to take recourse to the following:- a) Directorate of Public Grievances, Govt. of India, Cabinet Secretariat, Sansad Marg, New Delhi. b) The Banking Ombudsman located in State Capitals under RBI Ombudsman Scheme 1995. c) The District Consumer Forum under Consumer Protection Act, 1985. Anonymous complaints will not be entertained. |